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Are there any countries that are illegal to carry a Bivy Stick to?It is the responsibility of the user to know and follow all the applicable laws in the countries they take the Bivy Stick to. Some countries that we know of that prohibit the use of satellite communicators are: India, China, Iran, North Korea, Thailand, Vietnam, Cuba, Russia.
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Can the Bivy Stick be used as a PLB and can the SOS work without a subscription?PLB’s are used only in the case of an emergency. They send out an emergency beacon message with your location and then the rescue party comes for you. They are only 1-way. You can’t communicate at all with them. They’re just for emergencies. But they also have no subscription plan after you buy the device. Bivy Stick transmits at about 1.6 GHz. PLBs are 406 MHz. PLB does not use Iridium.
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Can the Bivy Stick be used on multiple phones?It can be used by multiple phones, but only one phone at a time. Any phone that is going to connect to the Bivy Stick would need to download the Bivy App before getting off-grid and create their own profile. The first phone to connect to the Bivy Stick will create the master account and all billing will go to that account.
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Changing temperatures between Celsius and Fahrenheit*Choose "settings" from the main menu and look for the toggle that says "use metric"
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How do the monthly plans work?When you activate a plan it will be active for 30 days and then auto-renew if you don't cancel. Any unused credits will roll over and stack up to the next month as long as you continue the monthly subscription. If you cancel your subscription you will lose any unused credits. If you cancel you will be re-assigned a new phone number next time you activate. We do not have a "
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How does the SOS work?Global Rescue handles all SOS monitoring for Bivy Stick customers. 24/7 monitoring is included in all data plans. Global Rescue will dispatch the appropriate Search & Rescue based on your location. Your monthly subscription includes dispatch for rescue anywhere in the world. You can purchase a Global Rescue membership for additional rescue benefits.
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How long does it take to charge a bivy stick with the solar panel?Approximately 2-3 hours under ideal conditions. **For the best results, place the solar panel at a 45-degree angle in sunlight. Cloudy days may not generate sufficient current to charge.
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How long does it take to charge the Bivystick?4-5 hours The LED power light blinks when charging. When it is done charging it will stop blinking and be solid green. Power LED light will be green when the device is 50% or above Power LED light will be yellow when the device is 20-50% Power LED light will be red when the device is 0-20%
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Preserving Your Battery LifeDo not allow the battery to be fully discharged for more than one day Do not allow fully charged batteries to sit for extended periods of time (months), batteries should be stored at a 40% capacity. When storing for long periods of time, apply a discharge/charge once every 1-3 months.
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What does the 1-year warranty coverWe will warranty the device to be free from defects in materials or workmanship for one year from the date of purchase. The warranty does not apply to: Cosmetic damage, such as scratches, nicks, and dents Consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship of the product Damage caused by accident, abuse, water, flood, fire, or other acts of nature Damage caused by service performed by anyone who is not an authorized service provider of Bivy Damage to a product that has been modified or altered except by specific written instruction from Bivy
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What is a mailbox check?After you send a message or location, the bivy stick modem will stay on for 15 minutes to send the message and also listen for incoming messages. Every 15 minutes the modem will wake up and do a mailbox check. It will try for 3 minutes and if it doesn't get a response, it will quit trying. If you're expecting a message and need it urgently then you can do a mailbox check to get it quicker.
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What is the Battery Life?Approximately 100 hours Tracking 24/7 will be more like 80 hours
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What is the limit size for offline maps?100,00k tiles
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What is the size of the battery?1400mAh
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What is the size of the Bivy Stick threads for mounting?Standard 1/4" x 20
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What is the warranty on the Solar Panel?90-day money-back guarantee or 1-year warranty on the panel.
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What satellite service does the Bivy Stick use?We use the Iridium network which has complete global coverage with 66 active satellites.
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What to expect for turnaround time when sending Bivy Stick text messagesSatellite messaging is not like cellular messaging. With cellular, it's almost instantaneous when you have service. With satellite messaging, you don't maintain a constant connection. We rely on brief connections to send small bursts of data. The whole process is generally quick, but it can take several minutes even in good sky visibility. Low orbit satellites are constantly moving across the sky. This is why the signal LED light is constantly changing from green, to yellow, to red.
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Will water getting inside the charging port affect the device?No. Just make sure it gets dry before charging. It is sealed between the port and inner circuitry.